Every maintenance request in one thread, not five WhatsApp chats
15 September 2026
A repair usually starts the same way: the tenant messages the landlord directly, the landlord forwards a screenshot to a plumber they used two years ago, and from there the update lives across three different chats that nobody else can see. If the landlord is overseas or simply busy, the thread goes quiet and the tenant is left wondering whether anyone is dealing with it.
On Rentie, every tenancy has one messaging thread, and a maintenance request raised inside it is not just a message — it is a structured record with a category, photos and a status that both sides can see at any time. Nothing gets lost in someone’s personal chat history, and there is a timeline to look back on if the same issue comes up again.
Because the request already sits on the platform, the landlord can send it straight to a plumber, electrician or other trade registered on Rentie without re-typing the problem from scratch. The conversation, the job and the payment stay connected end to end.